Stories about Hermes delivery has been popping up all over the internet and none of it is positive feedback. Now why am I not surprised?
Normally I wouldn’t write a negative article directly about company, I just wouldn’t promote them if I wasn’t fully happy with the service. However more and more people are having problems with Hermes delivery and after experiencing their customer service first hand, I can see why.
You might have seen recently on this blog, that we ran a competition with a list of other bloggers, including Surviving with Coffee and Home and Garden Things.
The giveaway was completely free to enter and the winner would win a Lush Wow Gift Set worth £185. This was the first giveaway I had organised and was super excited to offer it.
As the gift set was from Lush, I knew it would be popular and likely to sell out around Christmas time with all the Christmas shopping going on, so we decided to order it early and send it out directly to avoid any disappointment.
I think you can guess where this is going……….
Stupidly I made the decision to use Hermes Delivery, as unfortunately the Royal Mail were extremely expensive to post a large parcel. I figured as Hermes was a well-known company, they would have been the safest option. How wrong was I!
Even though I paid for the Next Day delivery service including tracking and a signature required, they still managed to lose it. Seriously how is that even possible, when they are meant to scan the parcel at every single changeover.
The competition was very public being on the MSE Forum and had over 72,000 entries, luckily the winner has been absolutely amazing and fully understands.
After 10 days of still not being able to reach a human being from any of the telephone numbers I could find online, i decided to visit the shop where I dropped off the parcel for Hermes to pick up to see if they had any information as to what has happened.
Luckily the shopkeeper was absolutely brilliant and gave me Hermes telephone number that they use themselves to contact Hermes when they have a problem. The shop owner also told me what happened on the day of my parcel being collected by the Hermes delivery driver.
He said that the delivery driver was incredibly rude, he refused to scan any of the deliveries he collected and physically throw them into the back of his van and then drove off, and guess what, I’m not the only one who’s parcel has been lost from that collection.
Finally after 10 days of trying and getting incrediabily frustrated the phone was answered pretty quickly with the new number and it was an actual human, I couldn’t believe it.
I explained what the delivery driver had done during collection and their response was that the drivers they use are not employed by them and they are self-employed. I can’t really see how that is relevant when they are paying for them to provide a service, but that’s just my opinion.
I was then sent a form to fill in and was told it will take a further 28 days to make a claim after they have received it. So this issue still hasn’t been resolved.
Then to top it off, I ordered a jumper that I liked online and guess who their delivery providers are? Can you guess what they have lost? Yes Hermes have managed to lose my jumper in the same 3 week period.
My advance for anybody that needs the send anything via post; maybe pay the extra money with the Royal Mail because you’ve got more chance of it actually arriving.
To say I’m disappointed with Hermes is a complete understatement. They need to provide a much better service to their customers and also provide a service where you can actually speak to somebody a lot easier.
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